Refund & Exchanges

RETURNS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

-Unused or unworn items can be returned within 30 days.

-Returns received within 30 days of original ship date will be refunded in full, minus shipping charges. 

-Holiday special item cannot be return or exchange. 

To initiate a return, please reach out to service@injoya.com

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise.

Customers are responsible for paying return and exchange shipping cost unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label. 


Exchanges

You can return any new, unused item for a refund and place any new item you would like instead. You will receive a code for free exchange shipping. 

To initiate a return, please reach out to service@injoya.com

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