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FAQs

Have questions? We have answers.

General

Are snuffle mats and toys suitable for all pets?

Snuffle mats and toys are typically suitable for dogs of all sizes and breeds, and some products are also designed for cats and other small animals.

How do I clean a snuffle mat/snuffle toy?

Most snuffle mats and toys are machine washable. Use a gentle cycle and air dry.

What materials are used in snuffle mats and toys?

Our snuffle mats and toys are made from Recycled PET that is created using recycled water bottles collected from the ocean.

This ensures durability while also contributing to environmental sustainability.

Are snuffle mats and toys safe for my pet?

Yes, they are designed to be safe. However, always supervise your pet during use to ensure they do not chew and ingest any part of the mat or toy.

Shipping & Returns

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

  • We offer a 30-day return policy for unused items in their original packaging. Please visit our Returns and Exchanges page for more information.

More Questions?

You can reach our customer support team via email at service@injoya.com