FAQ – Injoya


Q1: Is the snuffle mat washable?
A: Yes, these products are machine washable! Just put them in the washing machine, then let it dry!
Q2: What is the material? (Top& base)
A: Our products are made by durable oxford cloth and polar fleece. All material are high quality, non-toxic, durable and odorless. It will not be tear easily then cause the risk of suffocation.
Q3: What is the size of snuffle mat?
Q4:What is the meaning of slow feeding
A: Slow feeders are anything but a gimmick and are beneficial to your dog's health for a number of reasons. For example, pet parents of deep-chested breeds, which are at increased risk of bloat, are recommended to switch to slow feeder or puzzle feeders to reduce the amount of air the dog wolfs down.
Q5: Where are Injoya’s Products made?
A: We design in USA and proudly handmade by one of our global community partners using non-toxic and safe materials.
Q6: Will my dogs be too big or too small to use snuffle mat?
A. 3 Pound chihuahua? Injoya is the perfect enrichment product for any dog, any size, and any shape.
Q7: Will it be hard to use the snuffle mat?
A: A snuffle mat should be challenging for your dog, not for you. Just pour the food on top, and Injoya will do the rest.
Q8: Where will my order ship from
A: Your order will ship from our Michigan warehouse.
Q9: My item arrived damaged
A: While it's rare, occasionally your precious portrait get damaged in shipment. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement. Please provide photos of the damage in your first email so we may help you faster.
Q10: I am missing part of my order
A: Something missing from your order? Digital download file never arrived? Need help tracking something down? Our customer support team will help you sort anything out right away.
Q11: What if I need to cancel my order?
A: You can cancel your order anytime, before we shipping it to you.